FAQS

My tracking has not updated for a while, what is wrong?
      If your order takes longer than weeks, it usually means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send it back on its way to you.
      Please be patient for a little longer and understand that we are doing our very best to rush your orders for you.
      Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.
What if my order is lost in transit?
      Rest assured, all our orders are protected by our Order Insurance. If your order does not arrive to you or gets lost in transit, we can certainly issue a full refund for your purchase, resend the item to you, or issue you a store credit.
Why was my order cancelled?
      There are several reasons why your order may have been cancelled:
      1. The item(s) sold out.
      2. There is a delay in replenishment for your item(s).
      3. We are unable to verify your billing information and/or your billing address does not match the card on file for the order. If the billing address stated on the order does not match with what the card issuer or bank has on file, please contact your card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
      Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take a few business days to clear and for the amount to post to your account, depending on your financial institution.